Overview
We want the purchase to feel fair and understandable. Creem processes payments and approved refunds as Nudge's Merchant of Record. Mandatory consumer rights in your country always apply.
First-purchase requests
You may request a refund within 14 calendar days of your first Pro purchase. Requests are generally approved unless there is evidence of fraud, abuse or substantial use that is incompatible with a refund, subject always to rights that cannot be waived by law.
Renewals and billing errors
Renewal payments are normally non-refundable once a new billing period has started. We will review duplicate charges, technical billing errors, unauthorised payments and any request covered by mandatory law. Cancel before the renewal date to prevent the next charge.
How to request a refund
Email landstrom.f@gmail.com from the address used for purchase. Include the Creem order or invoice ID and a short explanation. Never send full card details.
We aim to acknowledge and act on refund requests within three business days. Approved refunds are returned by Creem to the original payment method; the time to appear depends on the payment provider.
After a refund
Refunding a subscription ends Pro entitlement as required by the payment event. Your locally stored Nudge contacts and notes are not deleted. If the Free limit is exceeded, adding and restoring contacts is paused as described in the terms.